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1.Lack of Functions

Definition: The items received by the buyer lack some functions.

 

Handling Methods:

 

2017weddingdress.com: Product description

 

Buyer: To complain about the items received, the buyer needs to provide related images and/or videos within seven working days from the date of receiving the item, the delivery receipt, etc. (if more than one piece has the above problems, the buyer needs to provide the image and/or videos for each piece respectively).

 

We only accept products in their original condition.

 

Please note that we cannot process any products that are returned without our prior knowledge. If you want to return some or all parts of your order, you will need to contact customer service firstly, and after their confirmation, you can send the items back. We will try our best to help you out.

 

2.Sizes Not As Described

Definition: The sizes of the item you have received do not match the product description. The sizes refer to the standard dimensions internationally recognized or the measurement units converted from the standard dimensions. As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have made all our dresses with additional fabric at the seams to allow minor size modifications to be made easily.

2017weddingdress.com: Product description

Buyer: To complain about the product problems, the buyer needs to provide related images and/or videos within seven working days from the date of receiving the item, the delivery receipt, etc. (if more than one piece has the above problems, the buyer needs to provide the image and/or videos for each piece respectively).

Sizing or Fitting Issues:

If the size of your dress differs from the specifications of your order by more than one inch, feel free to choose from the following options:

1) You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you up to 10% of the product price.

2) You may return the dress after customer service department's confirmation to receive a full refund. (Without customer service department's confirmation, we do not accept your case.) Buyer needs to pay for the cost of return shipping.

The size is the same as you have ordered but does not fit:

If the dress does not fit properly, but is made according to the specifications included in your order, please choose from the following options:

1) You may go to a local tailor to have the dress re-sized (at your own cost).

2) You may use our modification service to re-size your dress. Contact us for a quote based on the complexity of the dress and the amount that needs to be altered.

Please be aware that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible.

If you feel the size of the dress is not suitable and want to open a dispute against this, then you should provide us enough evidences to prove it. Most importantly, what you provide should strictly accord to the measurement standards from our website

 

3.Colors Not As Described

Definition: This refers to the case that the color of the item you have received is not as described .

Handling Methods

 

2017weddingdress.com: product description

 

Buyer: To complain about the product problems, the buyer needs to provide related images and/or videos within seven working days from the date of receiving the item, the delivery receipt, etc. (if more than one piece has the above problems, the buyer needs to provide the image and/or videos for each piece respectively).

 

We only accept products in their original condition.

 

Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return some or all parts of your order, you will need to contact customer service firstly. After their confirmation you can send the items back after.

 

You are eligible for a partial refund. (This does not apply if the color difference is caused by your display monitor.)

 

 

4. Order Cancellations

Please note that our dresses are made to order. Tailoring process begins as soon as an order is placed. Once tailoring begins, materials cannot be reused for other dresses. So please do contact us to cancel or change orders in 72 hours. For changes, corresponding change fee will be charged.

For cancellations, please refer to our cancellation policy below:

•Orders canceled in 72 hours are eligible for a full refund.

•Orders canceled after 72 hours are eligible for a partial refund. 40% to 70% of item price will be charged as materials fee depending on the timeliness of cancellation request.

•Once the order is shipped out, cancellation is not allowed.

We appreciate your kind understanding and cooperation. Thank You!

 

 For dresses on our website are all handmade, we cannot promise the dresses will be 100% same as the pictures(including color and style),there will be a little different, hope you can understand, please don't order the dress if request the lace 100% exact same as picture show. Computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you saw.